Frequently Asked Questions
We are pleased to serve patrons with special needs! Please let us know in advance, or when purchasing your ticket, so that we may accommodate your needs. We’re pleased to offer:
Wheelchair seating: We have select wheelchair seating available at the back of Orchestra Left and Right. Please request wheelchair seating when purchasing tickets.
Wheelchair availability: We have two wheelchairs available in our facility for patron use. Please notify an usher or staff member if you require a wheelchair.
Hearing impaired: Assistive listening devices are available upon request. Interpreters require at least 48 hours advance notice for a performance.
Sign Language Interpreter: At least ten days’ notice is required for a sign interpreter.
Limited Mobility Accessible Seating: Patrons with walkers, crutches or similar mobility devices will have these items taken to the lobby by an usher to comply with local fire code regulations. At the end of the performance, an usher will return the device to the guest. For shows with an intermission, the device will be returned upon request for the intermission period.
Handicap Parking: Parking spaces for persons with disabilities are available in the lot immediately adjacent to the PAC. A passenger loading/unloading area is located on Fountain Avenue to the west of the PAC.
We pride ourselves on the responsible sale, service and consumption of alcohol. Our staff is educated and certified in ASK (Alcohol Server Knowledge) to help us promote safe sale, service and consumption of alcohol in the facility.
Please familiarize yourself with the following rules regarding alcohol in our facility:
- All patrons who appear under the age of 30 will be required to produce identification when purchasing alcoholic beverages. Accepted forms of identification include a driver’s license, valid military identification, passport or other government-issued photo identification. If patrons do not have proper identification, there will be no sale.
- Any patron appearing impaired will not be permitted to purchase alcohol.
- Patrons may be limited to purchase and possession of two alcoholic drinks at a time and may be limited to one beverage if necessary.
- All alcohol sales will stop typically 30 minutes after the main act has taken the stage or after intermission has concluded, unless patron action and/or other circumstances dictate an alternative need (at management’s discretion).
- A patron that appears impaired while attempting to purchase a ticket for an event will not be allowed admittance.
- Underage alcohol drinkers or persons providing alcohol to underage patrons will be removed from the facility.
• Any patron harassing any employee in any way will be removed from the event and will be prosecuted to the fullest extent of the law.
All patrons must present a ticket for entry to a show. Children 2 and under may receive a Lap Pass to some individual performances. Please call the Box Office to request any Lap Passes needed and to see if they are available.
Our concession stands offer a wide variety of beverage and snack options to enjoy before and during performances. We offer Coke products and full bar service, including beer, wine and mixed drinks. Patrons are allowed to take beverages into the auditorium, however, glass bottles are prohibited.
Outside food and beverages are not permitted in the theater, only items purchased at concessions will be allowed.
In addition to being careful about spills, please be considerate of those around you and avoid rattling the ice in your cup or making other noises during the performance.
Do you have a group of 15 or more attending a single show? Then you could qualify for a reduced group rate! Give our Box Office a call at 937.328.3874 to purchase your tickets.
We are a drug-free, tobacco-free and weapon-free venue. Per state law, no guest is permitted to bring alcoholic beverages into the facility. Outside food and beverages also are not allowed.
We reserves the right to inspect all bags/personal items upon entry to the facility. We will not confiscate or hold any restricted item; patrons must take them off Clark State Performing Arts Center property (such as returning to their vehicle) or place the items in trash receptacles.
Any patron harassing any employee in any way will be removed from the event and will be prosecuted to the fullest extent of the law.
Officers from the Springfield City Police Department are on duty during all events at the Clark State Performing Arts Center to ensure the safety and comfort of patrons.
Please notify one of our ushers or a staff member if you are in need of first aid while at our facility. We are happy to help you!
Smoking is not allowed in any part of the Clark State Performing Arts Center. Patrons may smoke outside and, per local ordinance, stand at least 20 feet from the entrance.